As technology in financial services has evolved, so have its risks.
Recently, there has been an increase in smartphone malware scams, phishing messages, and online payment fraud in the region and also in Brunei Darussalam.
To tackle these cyber threats and protect their customers, financial institutions continue to take steps to strengthen their banking systems and avoid data breaches.
At the same time, consumers play a major role in keeping personal data safe and in securing a person’s devices.
With both financial institutions and consumers working together, a strong defence can be built against the risk of information theft and financial loss, and stay safe online.
This article shares and advises on how to increase protection against digital fraud by being a responsible financial consumer online.
The article focuses on what to do if one encounters a cyberattack or discovers suspicious transactions on an individual’s account.
Immediately take action
These immediate actions serve as a proactive defence, preventing further unauthorised access and securing your sensitive information:
– Disconnect any compromised devices immediately from the internet (ie Wi-Fi, mobile network, LAN, or Bluetooth).
– Use a secure device to change your passwords on all online accounts, especially email accounts and online shopping accounts that are linked to your bank account.
Report the suspicious activities
Recognising and promptly responding to any signs of suspicious activities on your financial accounts is crucial to mitigating potential risks.
By taking the following steps, you can minimise the risks and protect your financial accounts from further suspicious activities:
– Report to your bank immediately. Use the bank’s official hotline, customer complaints centres, or visit your nearest branch.
– Provide all relevant details of suspicious activities to aid in any investigations
– Report to the police where necessary. – BRUNEI DARUSSALAM CENTRAL BANK
