Postal services must change to remain viable

Lyna Mohamad

It is undeniable that postal service operations need to change to remain viable and not be reliant on the provision of traditional postal services.

This was said by Acting Postmaster General Dr Rosdi bin Haji Abdul Aziz during the Postal Services Department’s (JPP) celebration of the 144th World Post Day on Wednesday at a hotel in Jalan Muara.

Minister of Transport and Infocommunications Pengiran Dato Seri Setia Shamhary bin Pengiran Dato Paduka Haji Mustapha attended as the guest of honour.

Dr Rosdi said JPP is committed to supporting this year’s theme of ‘Post for Planet’, and in reference to the Ministry of Transport and Infocommunications (MTIC) Strategic Plan (MTIC 2025) of environmentally friendly services towards a sustainable environment, JPP as the postal services provider will make efforts by balancing service quality and environmental impact.

“JPP is launching additional services namely Medicine Delivery Service, through Poslaju, and the Red Stamp pilot project, which is hoped to improve the quality and performance of service provided to the public,” the acting postmaster general said.

Minister of Transport and Infocommunications Pengiran Dato Seri Setia Shamhary bin Pengiran Dato Paduka Haji Mustapha awards a Postal Services Department staff member. PHOTO: LYNA MOHAMAD

The two added services are in collaboration with the Department of Pharmaceutical Services, Ministry of Health (MoH) for medicine delivery and the Royal Customs and Excise Department, Ministry of Finance and Economy.

While the medicine delivery will bring convenience to the public to get their medication efficiently at competitive rates, the Red Stamp pilot project will help reduce the time of parcel collection and increase productivity as well as enable delivery to postal offices nationwide.

The minister, following the launch of the new services, presented awards to several top performing staff members as well as souvenirs to long-service employees and retired personnel.

The awards served as an encouragement and motivation to the officers and staff of the JPP in carrying out their daily duties and responsibilities as well as trust, while at the same time inspiring members of the department to provide excellent service and uphold the good reputation of the department.

This year’s theme raises awareness of the importance of the postal role in the environment and the impact of daily activities that can lead to climate change while supporting the United Nations Sustainable Development Goals towards a resilient environment.