Bank Islam Brunei Darussalam (BIBD) issued a public alert yesterday following reports of a phone scam targeting its customers.
The bank stated that the scam involves fraudulent callers posing as BIBD representatives, asking customers to provide sensitive account details and credit card information under the guise of verifying “suspicious transactions”.
BIBD clarified that these calls are fraudulent and urged customers not to disclose any confidential information over the phone.
The bank advises customers to remain vigilant, recommending precautions such as never sharing account details, passwords, or OTPs with anyone over the phone or through other channels.
BIBD assured that it will never request such information in this manner.
Customers are also encouraged to verify any calls by contacting BIBD directly via official channels to confirm they are speaking with an authorised representative.
Those receiving fraudulent calls or messages should report them to BIBD immediately to facilitate further action.
Customers who suspect they may have fallen victim to the scam are advised to file an official report with the Royal Brunei Police Force and visit a BIBD branch with a copy of the report to lodge a complaint. – Daniel Lim
