I remember during the COVID-19 pandemic when were widely implemented.
Personally, I found these systems extremely convenient as they helped cut down on waiting times and made transactions much easier.
However, it’s disheartening to see that, post-COVID-19, many government and private agencies have stopped using these online booking services.
Why discontinue a service that offers so much convenience and streamlines the process for the public? I recall a recent experience where I showed my online booking to a front desk staff member, only to be told, quite rudely, “Sorry kita, kami inda memakai app atu lagi” (Sorry, we don’t use that app anymore). This response was disappointing, especially since online booking is a tool that simplifies procedures for everyone involved.
However, I must give credit to the Ministry of Health for maintaining their BruHealth app, which continues to offer a very user-friendly booking system.
This is a great example of how technology can make our lives easier, and other institutions should consider following suit.
Online booking not only benefits users but also helps agencies manage their workloads more efficiently. I hope more institutions recognise the value of keeping such systems in place for the convenience of the public.
Mrs AR
