Lyna Mohamad
Several Brunei Association of Hotels (BAH) members attended a two-day course on ‘Islamic Values on Customer Services in the Tourism Industry of Brunei’ at the Ministry of Primary Resources and Tourism (MPRT) recently.
Each BAH member also brought along a hotel staff to participate in the course. Religious Teachers University College of Seri Begawan (KUPU SB) Syariah Faculty Dean Dr Haji Noralizam bin Haji Aliakbar touched on Islamic values in customer services.
Meanwhile, Hajah Cynthia of SEAMEO Voctech covered key components of customer service, Islamic value in hospitality and the introduction to customer service.
Participants engaged in group work and discussion, and were awarded with certificates upon completing the course. Participating hotel included – Mulia Hotel, Higher Hotel, Lanes Hotel Tutong, V Plaza Hotel Kuala Belait and The Abode Resort and Spa Temburong.
