Monday, October 7, 2024
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Spotlight on Islamic values in customer service

Rokiah Mahmud

Some 50 participants comprising owners, managers and supervisors recently joined the Islamic Values on Customer Service Training organised by the Department of Tourism Development under the Ministry of Primary Resources and Tourism (MPRT) in collaboration with SEAMEO Regional Centre for Vocational and Technical Education and Training (SEAMEO) and Religious Teachers University College of Seri Begawan (KUPU SB).

The training was aimed at hospitality and tourism industries, mukim and village consultative councils (MPK), Royal Brunei Airlines (RB), tourism accommodation premises, restaurants, food service providers as well as tourism hotspots.

The training is one of the initiatives taken up by the department to enhance the quality of customer service by applying Islamic values to promote Islamic tourism as one of the unique selling points to differentiate the Sultanate from other destinations in the region.

The Muhibbah, Etika, Senyum, Ramah and Adil (MESRA) (Goodwill, Etiquette; Smile and Friendly) campaign was launched in January to promote the adaption of Islamic values in customer service in line with the Malay Islamic Monarchy (MIB) philosophy among frontliners.

The two-day training session saw Islamic values highlighted during the course which included respecting and attending the tourists during arrival or departure and focussing on cleanliness, safety and peace to attract tourists.

The training hoped to assist participants in exploring the basics of customer service according to Islamic principles and strengthen the participants’ skills and knowledge in service delivery.

The training also aimed at ensuring frontliners in the tourism industry acquire the know-how to handle tourists according to Islamic values and honing Bruneian friendliness and politeness in preparation for the re-opening of international borders.

Participants in a group photo. PHOTO: TOURISM DEVELOPMENT DEPARTMENT

Mentorship programme targets more MSMEs

Darussalam Enterprise (DARe) is looking to upskill more business mentors as they target to host over 20 mentoring activities for micro, small, and medium enterprises (MSMEs) under the Brunei Mentors for Entrepreneurs Network (BMEN) by March 2023.

Seventeen BMEN mentors recently completed a two-day mentoring training sponsored by DARe and conducted by award-winning mentor Kerrie Dorman, who is the founder of the United Kingdom’s (UK) Association of Business Mentors.

BMEN offers voluntary mentorships to MSMEs by leading businesspeople, professionals, and subject matter experts based in Brunei to provide guidance and insight into different areas of business.

To complement the use of the BMEN online platform where mentees can connect directly with mentors, DARe has hosted up to six different types of group and individual mentoring activities to foster more mentorship engagements.

Since its launch in March 2019, BMEN has recorded over 485 mentoring engagements, offering a pool of 78 mentors approved by DARe, with 173 mentees registering.

Some of the participants during the mentoring training. PHOTO: DARE

DARe Project Manager for BMEN Hariz Khalid said more cycles of the mentor training would be held, which covers a general overview of mentoring; provides insight into how to mentor based on a mentee’s background and disposition; as well as live mentoring practice.

“While BMEN’s mentors are accomplished in their respective fields, mentor-specific training focusses on communication and interpersonal skills, which will help bridge the gap in mentors’ ability to guide mentees with their existing expertise and knowledge,” said Hariz.

“As we continue to upskill mentors, we will also continue to build up the BMEN community; by regularly hosting activities to increase awareness of the value of mentorship and the platform to MSMEs.”

BMEN’s mentoring activities include mentor clinics – where MSMEs can drop in to seek counsel from mentors with specific areas of expertise; speed mentoring – where mentees can individually meet a wider group of mentors in quick sessions to test their compatibility; and virtual mentor circles – where a group of mentees meet regularly with an assigned mentor online, which has become increasingly popular during the pandemic.

“The group setting (of virtual mentor circles) has helped to realise commonly-faced issues brought about by the pandemic, and made us realise that we were not alone in facing these challenges,” said local pizza chain Tasconi’s International Operations Director and BMEN mentee Syarifah Safina Malai Hamid.

“From there we were able to progress to one-on-one mentoring sessions, where we identified weak points, and our mentor was able to help us clear up our direction for us to focus again on specific areas.”

At a virtual BMEN appreciation ceremony with mentors on March 28 to mark the platform’s three-year establishment, Deputy Minister of Finance and Economy (Economy) Dato Seri Paduka Dr Haji Abdul Manaf bin Haji Metussin said knowledge transfer through mentorship can help contribute to a more productive and vibrant business ecosystem, a key priority under the Brunei Darussalam Economic Blueprint.

“Small business owners need plenty of support to succeed – be it financial, operational or emotional support. Business mentorship is one of the most practical ways in which we can guide our local MSMEs to brave the challenges that they are bound to face in their journey,” he said. BMEN is implemented by DARe in collaboration with Brunei’s ASEAN Business Advisory Council, and is the local arm of the ASEAN Mentorship for Entrepreneurs Network.

Adhere to health guidelines during religious ceremonies

Azlan Othman

Muslims should adhere to standard operating procedures (SOPs) at religious venues during prayers and religious ceremonies in the month of Ramadhan, said Minister of Religious Affairs Pehin Udana Khatib Dato Paduka Seri Setia Ustaz Haji Awang Badaruddin bin Pengarah Dato Paduka Haji Awang Othman during a press conference yesterday.

The minister said SOPs for daily prayers should be followed for Sunnat Tarawih prayers. While both male and female congregations are allowed for Sunnat Tarawih prayers, children aged 11 and below are not.

SOPs for mosque activities should also be followed for Tedarus Al-Quran, Khatam Al-Quran and religious talks in Ramadhan, where mosques can have congregations up to 100 per cent of the prayer hall or 300 people – whichever is lower.

The minister said for Qiamullail (nightly vigil at mosques), it is allowed with the supervision of mosque officials and committee members. Meanwhile for sungkai and sahur, buffets are not allowed and food can only be served through take-away or dome table basis.

The minister said the payment of Zakat Fitrah can be made inside or outside the mosque while for the Sunnat Hari Raya Aidil Fitri prayer, the SOPs of the Friday prayer must be followed with only men allowed.

The minister said as part of social distancing, congregants at mosques, suraus and religious halls are advised to keep their large-sized prayer mat one foot apart. In the meantime, the SOPs in mosques, suraus and religious halls are still in effect, as determined by the COVID
Steering Committee.

Pehin Udana Khatib Dato Paduka Seri Setia Ustaz Haji Awang Badaruddin called on Muslims to trust and pray to Allah the Almighty so that the people in the country will always be under the protection of Allah the Almighty.

File photo of the Omar ‘Ali Saifuddien Mosque in Bandar Seri Begawan

Face-to-face schooling resumes for children aged five to 11 in May

Izah Azahari & Adib Noor

Face-to-face schooling for children aged five to 11 will commence on May 14, said Minister of Education Dato Seri Setia Awang Haji Hamzah bin Haji Sulaiman (pic below) during a press conference yesterday.

The minister said children may attend regardless of vaccination status, and the decision to resume face-to-face schooling for the age group was made after taking into account the declining trend of COVID-19 infections in the country, adding that 50,000 is expected to return to school by May 14.

Dato Seri Setia Awang Haji Hamzah said this coincided with the start of the second term of schooling for education institutions under the Ministry of Education (MoE) and Ministry of Religious Affairs (MoRA).

He said educational institutions which may be able to open earlier are able to do so by applying for permission from the MoE, and the ministry will evaluate and consider the matter.

Permission has been given for international schools to begin face-to-face sessions on April 11, which coincides with the start of their third school term, said the minister.

Children aged five-to-11 will still undergo home-based learning until April 18. April 19 to May 13 is the first school term holidays for schools under MoE and MoRA.

The minister said this will enable schools to prepare for a return to in-person learning, including the implementation of antigen rapid-tests (ART), back-to-school activities and assessments, especially in literacy and numeracy.

“The MoE also gives permission to government schools, formal private and non-formal private educational institutions (IPS) registered with the ministry, such as tutoring or tuition classes, skills, music and computers, to start school sessions face to face by first informing the MoE,” added the minister.

India, Australia ink interim trade deal

NEW DELHI (AFP) – India and Australia signed an interim free trade deal yesterday that cuts tariffs on billions of dollars of commerce as the two Quad partners bolster their economic ties.

Both signatories are members of the Quad alliance with the United States and Japan, which is seen as a counterweight to an increasingly assertive China.

But while they both border the Indian Ocean, Canberra said India was only Australia’s seventh-largest trading partner in 2020, and accounted for just over four per cent of its exports last year.

The Economic Cooperation and Trade Agreement was signed simultaneously in New Delhi and Canberra by India’s Commerce Minister Piyush Goyal and his Australian counterpart Dan Tehan in a joint ceremony.

India and Australia are “natural partners, connected by shared values of democracy, rule of law and transparency”, Goyal said.

India’s Commerce Minister Piyush Goyal. PHOTO: AFP

“Our relationship rests on the pillars of trust and reliability aptly reflected in our deepening geo-strategic engagement through the QUAD and the supply chain resilience initiative.”

Two-way trade reached around USD27.5 billion last year according to New Delhi, with resource-rich Australia exporting coal and other commodities, along with sheep meat, and India largely supplying finished goods and services.

The agreement “delivers a clear message that democracies are working together and ensuring the security and resilience of our supply chains”, Australian Prime Minister Scott Morrison said at yesterday’s signing.

India’s Prime Minister Narendra Modi added it would “contribute to increasing supply chain resilience and to the stability of the Indo-Pacific region”.

Negotiations on a comprehensive deal between India and Australia were launched more than a decade ago but stalled in 2015.

A full trade pact is now being negotiated and Morrison, who called Modi a “dear and trusted friend”, said he hoped it would be signed by the end of the year.

Yesterday’s agreement cuts tariffs on more than 85 per cent of Australian exports to India.

In an accompanying statement, Morrison highlighted several products hit hard by the Chinese trade dispute – including coal and rock lobsters – which will benefit under the Indian deal, calling it “a big door into the world’s fastest-growing major economy”.

His conservative government is trailing in the polls ahead of an election in May, and the tensions with China are a key issue.

Swedish cow calling gets Hollywood moment and second wind

MALUNG, SWEDEN (AFP) – Jennie Tiderman-Osterberg lets loose a high-pitched call into the Swedish forest, her voice rising and falling in a haunting, eerie melody. The echo reverberates through the woods and moments later, three cream and black cows emerge from the trees. The bells around their necks jingle as they make their way towards her to return to their shed.

This is kulning – a form of Scandinavian cattle-calling dating back to the Middle Ages.

Once these calls rang out from summer farms across central Sweden as farmers brought their animals back from the woods after a day of grazing.

Many of the farms vanished as Sweden industrialised in the mid-19th Century, but kulning has grown in popularity in recent decades.

Prestigious music schools now offer courses and the hypnotic and entrancing art was even featured in the 2019 Disney movie Frozen II.

Sweden recently decided to nominate the summer farms known as fabods, where kulning developed, to UNESCO’s intangible cultural heritage list to better preserve their unique culture.

Tiderman-Osterberg’s lifelong passion for music started with a childhood obsession with opera, before going through a punk drummer stage. She is currently doing a PhD in musicology.

Hearing kulning changed her life, she said, as she fell in love with both the art form and its cultural origins.

“The first time I used kulning, it felt almost as if my feet were growing roots,” she said.

“I decided that it was my life’s mission to spread knowledge” about kulning and other fabod traditions, said the tattooed musician dressed in a pinafore, cotton dress and head-covering harking back to the 19th Century.

Traditionally fabod women would take cows and goats to graze in the woods to ensure they did not eat the crops grown on arable land.

When AFP caught up with Tiderman-Osterberg in July, she was visiting the Arvselen fabod in the central region of Dalarna, practised calling the farm’s cows back from the forests.

Owner Tapp Lars Arnesson returned to his family farm after a career as an actor, attracted by a simple life in the countryside.

“For me there’s nothing better,” he said, standing outside one of the farm buildings, a trilby pulled down over his eyes. “This is the real life.”

He has maintained the group of little red traditional buildings without electricity and still lives off the land, growing vegetables and milking his three cows.

His fabod is one of only around 200 left in Sweden, down from tens of thousands in the mid-19th Century.

And only a handful keep kulning alive.

Tiderman-Osterberg is planning to tour Sweden this summer with fabod farmers to give lectures and kulning demonstrations to raise awareness.

Its rising popularity means the high-pitched, wordless call is now also practised as an art, with concerts given around the country.

At Stockholm’s Royal College of Music, a small group of students are spread out into the corners of a dimly lit auditorium, responding to their tutor’s call with melodious ones of their own.

They learn to project their voices as farmers in the forest would have done to reach animals kilometres away.

“People want to learn kulning because there is something intriguing about using your voice in this powerful way,” said folk singer and professor Susanne Rosenberg who started the course .

Rosenberg’s students come from a variety of backgrounds. “They could be an opera singer… (or) someone who just wants to call the kids home for dinner,” she said.

Enthusiasts also offer courses outdoors, with or without cows.

On a farm near Gnesta south of Stockholm, tutor Karin Lindstrom troops across verdant hillsides followed by a dozen students.

Standing in a field as mosquitoes and gnats buzz around, her dozen students start with short sounds, building up until they are ready to attempt their own cattle calls.

Few will ever use their new skills to round up cattle, but Lindstrom said the centuries-old tradition had other benefits.

“The personality is very closely (linked) to the voice and many people have not been able to express themselves,” she said.

“It’s very releasing.”

Brunei drops in FIFA rankings

Fadhil Yunus

Brunei Darussalam’s national football team dropped three places to 191st in the latest men’s world rankings released recently by the world football governing body FIFA.

The national team’s new position came less than a week after a 3-2 defeat to rivals Laos in a friendly match at the New Laos National Stadium in Vientiane.

Brunei, previously ranked 188th last January, are ahead of European minnows Liechtenstein, Samoa, Djibouti and Cayman Islands.

However, they remain firmly behind Bhutan, Bangladesh, American Samoa and Cook Islands in the 211-member table.

The Wasps also move further behind fellow Asean Football Federation (AFF) rivals Laos by five places, having previously closed the gap to within just one spot.

In contrast, Laos’ successive victories over Mongolia and Brunei saw them rise two places to 185th, signifying the progress by newly-employed head coach Michael Weiss. The former Philippines coach had helped the transformation of the Million Elephants, who were previously reeling from an early elimination at the AFF Suzuki Cup last year.

Meanwhile in the continental rankings for member associations affiliated under the Asian Football Confederation (AFC), Brunei remain 42nd out of 46 ahead of Pakistan, Timor Leste, Sri Lanka and Guam.

The senior team returned to the international scene for the first time since the start of the pandemic for the friendly match with Laos.

The new-look Wasps welcomed a host of players who were promoted from the under-23 team including Hakeme Yazid bin Said, Alinur Rashimy Jufri, Mohammad Eddy Shahrol Izzat bin Haji Omar, Abdul Hariz Herman and Nazhan Zulkifle.

The five players made their senior international debut together with goalkeeper Ishyra Asmin bin Jabidi and Amirul Hakeem Kasim.

Brunei’s teenage sensation Hakeme Yazid, whose siblings Shahrazen and Adi feature in the list of all-time goal-scorers, opened his account for the national team with a stunning free-kick goal.

The DPMM FC star, who was part of an attacking side against Laos including forwards Razimie Ramlli and Abdul Azizi Ali Rahman, also scored in back-to-back ties during the AFF Under-23 Championship last February.

Construction has resumed at 95 per cent of China Evergrande projects

SHANGHAI (CNA) – A unit of troubled property developer China Evergrande Group said construction work has resumed at 95 per cent of Evergrande’s projects across the country as of late March.

Evergrande has resumed work at 734 developments in all of China as of March 27, including 424 projects recovering to normal construction levels, according to a post yesterday on the official WeChat of the developer’s Pearl River Delta business unit. The post did not give a figure for Evergrande’s total number of developments.

Evergrande is the world’s most indebted property developer, with over USD300 billion in liabilities. It is struggling to repay bondholders, banks, suppliers, and deliver homes to buyers, epitomising a bloated industry suffering from the Chinese government’s deleveraging campaign.

Evergrande will “continue to maintain the normal construction of the projects in order to deliver the buildings to the owners with guaranteed quality and quantity at all costs”, according to the post.

Company Chairman Hui Ka Yan has pledged multiple times since 2021 that the company would resume construction work at full steam to ensure home deliveries.

Hui told staff in February that the company aimed to deliver 600,000 apartments in 2022, according to a source with direct knowledge of the matter and media reports.

A China Evergrande Group construction site in Wuhan. PHOTO: BLOOMBERG

515 new COVID-19 cases detected

James Kon

Brunei Darussalam recorded 515 new COVID-19 cases yesterday – 444 from ART test results uploaded to the BruHealth app and 71 from 1,439 RT-PCR laboratory tests performed in the past 24 hours, said Minister of Health Dato Seri Setia Dr Haji Mohd Isham bin Haji Jaafar in a press conference yesterday.

This brings the total number of confirmed cases to 135,430.

Meanwhile in the past 24 hours, three COVID-19 cases have passed away. One was categorised as death due to COVID-19 and had never been vaccinated. The minister expressed condolences to the families of the deceased.

One case categorised as Category 5 is requiring treatment at the intensive care unit (ICU).

The minister said 847 cases have recovered today, bringing the total number of recoveries to 131,097.

The number of active cases stands at 4,120 with 75 are placed in hospitals and 4,045 cases undergoing home self-isolation.

The minister said as of Friday, 61.6 per cent of the population had received three doses of the vaccine under the National COVID-19 Vaccination programme.

Minister of Religious Affairs Pehin Udana Khatib Dato Paduka Seri Setia Ustaz Haji Awang Badaruddin bin Pengarah Dato Paduka Haji Awang Othman and Minister of Health Dato Seri Setia Dr Haji Mohd Isham bin Haji Jaafar at the press conference. PHOTO: JAMES KON

Oldest US active park ranger retires at 100

RICHMOND, CALIFORNIA (AP) – The United States’ (US) oldest active park ranger is hanging up her Smokey hat at the age of 100.

Betty Reid Soskin retired on Thursday after more than 15 years at the Rosie the Riveter/WWII Home Front National Historical Park in Richmond, California, the National Park Service announced.

Soskin “spent her last day providing an interpretive programme to the public and visiting with coworkers”, a Park Service statement said.

Soskin won a temporary Park Service position at the age of 84 and became a permanent Park Service employee in 2011. She celebrated her 100th birthday last September.

US National Park Service Ranger Betty Reid Soskin at Rosie the Riveter World War II Home Front National Historical Park in Richmond, California. PHOTO: AP