On behalf of residents living in the government barracks at Jalan Derma Wangsa in Kuala Belait, I am raising a complaint about the recurring issue of manhole that overflows every time it rains.
I have personally opened and cleaned the manhole behind my unit twice in the past month, despite having submitted a complaint to the Darussalam Hotline on February 25.
The operator assured me that the issue would be addressed within seven to 14 days.
However, despite multiple follow-ups, there has been no action taken at the time of writing this letter. This is incredibly frustrating. Every time it rains our drains would overflow with water reaching our front doors.
We cannot flush our toilets for fear of backflow into our homes and we cannot do laundry because the drains are completely blocked.
We urge the authorities to respond to our sanitation issue.
Annoyed
