We would like to response to a letter, ‘Frustrated over lack of answer to high water bill’, by Frustrated Customer, published in the Opinion page on June 12, 2024.
First and foremost, the Public Works Department (JKR) highly appreciates and wishes to thank the writer for bringing the issue to our attention.
We would like to inform members of the public to approach the following counters or units during working hours for any questions and clear explanation relating to water bills:
1. Customer Service Unit, Department of Water Services, Jalan Tasek Lama in the Brunei-Muara District;
2. Water and Gas Payment Counter, Public Works Department in the Belait District;
3. Water Service Unit (Billing), Public Works Department, Kampong Serambangun in the Tutong District;
4. EBIS Unit, Water Service Section (TMW), Public Works Department, Kampong Batu Apoi in the Temburong District.
Public Works Department
