Baiduri Bank was awarded the ‘Best Retail Bank in Brunei for 2025’ at The Excellence in Retail Financial Services International Awards 2025 by The Asian Banker. The award ceremony, held at The Westin in Tokyo, Japan, took place alongside the Japan Banking Innovation Conference 2025.
Chief Executive Officer (CEO) of Baiduri Bank Ti Eng Hui received the award on behalf of the bank. The Asian Banker recognised Baiduri Bank for its market leadership, innovation, and strong financial performance, highlighting advancements in digital banking adoption, artificial intelligence (AI)-driven risk management, and customer engagement.
CEO of Baiduri Bank Ti Eng Hui said, “Receiving this award for the third consecutive year is an honour and a testament to the dedication of the Baiduri Bank team. Their commitment to innovation, service excellence, and financial strength continues to drive the bank forward.
“This achievement also reflects the trust of our customers and partners, inspiring us to keep evolving and delivering better banking experiences. As the industry changes, Baiduri Bank remains focused on embracing new technology and providing innovative, customer-focused financial solutions. This award is a shared success, and we look forward to building on this momentum together.” The bank’s ongoing transition to a cloud-based core banking system aims to further enhance operational efficiency. With 87 per cent digital adoption, Baiduri Bank continues to expand its reach while leveraging artificial intelligence-powered credit decisioning to improve risk management and lending efficiency. The Asian Banker said, “Baiduri Bank has successfully undergone the stringent evaluation process of the TAB Global Excellence in Retail Finance Awards 2025. This recognition reflects the vision and execution of market-leading retail finance propositions consistently demonstrated by Baiduri Bank. The institution has achieved exceptional financial performance, market leadership, and innovation in delivering excellent customer value and sustainable growth, outperforming local peers.”
Baiduri Bank’s commitment to customer-centric growth has been a key factor in its continued success. Over the past year, the bank introduced the Home Loan Centre to simplify home financing, launched Tap2Pay solutions to support businesses transitioning to digital payments, and implemented stronger fraud protection measures, including a cooling-off period – the first of its kind in Brunei – to enhance online banking security.
The bank has also maintained a strong financial position, retaining its A-/A-2 credit rating with a Stable Outlook from S&P Global Ratings for the third consecutive year, reflecting solid capitalisation, prudent risk management, and sustainable growth.
The Excellence in Retail Financial Services International Awards, organised by The Asian Banker, is one of the most rigorous and prestigious industry recognitions, celebrating financial institutions that demonstrate excellence in innovation, execution, and market leadership.
