Thursday, February 22, 2024
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Brunei Town

Webinar highlights customer satisfaction in tourism, hospitality industry

James Kon

One hundred participants joined a one-day webinar on ‘Hospitality Practices in Japan’, organised by the Ministry of Primary Resources and Tourism (MPRT) through the Tourism Development Department, in cooperation with the Embassy of Brunei Darussalam in Japan, ASEAN-Japan Centre (AJC) and Japan Hospitality Movement Association (JHMA).

The webinar comprised three sessions: Hospitality Practices in Japan; Hospitality Practices in Travel Agencies and Visitor Attractions; and Hospitality Practices in Accommodation Premises and Restaurants.

The webinar served as a platform to develop skills, expertise and professionalism in the hospitality and service industry.

The webinar focussed on providing essential customer service training for the hospitality and tourism industry, aimed at deepening the understanding of customer satisfaction and customer-oriented experience. It also provided an overview on the expectations of the Japanese customs, behaviours and etiquettes.

The initiative is in line with the Tourism Development Department’s strategy to further improve the quality of customer services within the tourism industry and raise awareness on the importance of a high-quality hospitality service in related industries.

The webinar also focussed on improvements that can be made within the tourism service industry, in particular for the younger generations, to contribute to the overall improvement of the Sultanate’s hospitality and service industry.

The event was joined by educational institutions and tourism professionals from public and private sectors including hoteliers, travel agencies, entrepreneurs of visitor attractions, tourism service providers, restaurants and tourist guides.

Participants during the webinar. PHOTO: TOURISM DEVELOPMENT DEPARTMENT
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