Saturday, May 18, 2024
32 C
Brunei Town

We take customer feedback seriously: Postal Services Department

On behalf of the Postal Services Department, we would like to thank Waiting In Vain for highlighting their experience as depicted in the letter, ‘Five-month wait for parcel collection’, published in the Bulletin’s Opinion page on June 25.

We take the author’s observation and feedback seriously. The Postal Services Department would like to apologise for the unfortunate experience, which also does not match the service level that we aspire to.

We would like to invite the author to the department or contact our Customer Service Centre to furnish more particulars, such as the tracking number (if available), type of package, and the address of recipient, so that we can investigate and learn from the incident.

Related to the matter and as information for the public in general, customers are advised to visit the Postal Services Department’s website,, and use the BruTrack mobile application to find out further information and status of their items.

We will continue to monitor our operations and strive to improve our customer services while putting in place measures to ensure such an incident can be avoided in the future. By working together, we believe that this would enhance our services and provide a more effective solution and improved customer experience.

For suggestions and feedback, we urge customers to contact the Customer Service Centre at 2380481, WhatsApp 8711002 during working hours, or email to

Postal Services Department
Ministry of Transport
and Infocommunications