In response to the letter, ‘Patient care should come first’, published in the Opinion page on July 17, 2024, the Ministry of Health (MoH) would like to thank Disappointed Patient for their valuable feedback.
We would also like to reaffirm our steadfast commitment to providing the highest standard of care and service to all patients and visitors. Our dedicated team works tirelessly to ensure that every individual receives the best possible medical attention and support.
However, we recognise that there are instances where our services may not meet the expectations of those we serve. We deeply regret any inconvenience or distress this may have caused. The author’s feedback is very valuable to us, and we are committed to improving our communication processes to ensure that such issues do not occur in the future. The insights provided are very helpful to us in our continuous efforts to provide better care and improve patient satisfaction.
The MoH is actively working to enhance and improve its services. We are addressing any deficiencies and taking measures to prevent similar issues from occurring in the future.
Community feedback is invaluable to us and plays a crucial role in our ongoing efforts to refine and better our services.
We would like to extend our sincerest apologies to others who have experienced less-than-satisfactory service. Patient health and well-being remain our top priority, and we are committed to making every visit to our facilities a positive experience.
To help us improve, we would like Disappointed Patient to contact our Corporate Communications Division at 2380485 or email to corp.comms@moh.gov.bn.
Corporate Communications Division, Department of Policy and Planning, Ministry of Health
