TOKYO (ANN/JAPAN NEWS) – “Don’t use your smartphone.” Kenshi Naito, an employee of Daikokuyu, a sento public bathhouse in Sumida Ward, Tokyo, gently showed this illustrated message to Cheng Dian Heng, a visitor from Taiwan.
Naito, 28, was guiding Cheng, 21, through the traditional bathing etiquette using large illustrations designed to help foreign tourists understand the unique customs of Japan’s public bathhouses. This was Cheng’s third visit to Japan, but his first time at a sento.
In fluent English, Naito explained essential rules, such as showering before entering the communal bath and drying off before returning to the dressing area. Cheng expressed his gratitude, saying, “In other countries, there are no public baths. We don’t have anything like this in Taiwan, so it’s a special experience for me.”
The visual aids used by Naito were created for Sentorance Japan, a new tour launched by Kanazawa Yokujo, which operates Daikokuyu and Koganeyu, another sento in Sumida Ward. “Sentorance,” a combination of “sento” (public bath) and “entrance,” aims to introduce foreign visitors to Japanese culture through the unique experience of public bathhouses.
The tour includes an introduction to sento etiquette, followed by the opportunity for visitors to bathe at a traditional sento. Daikokuyu, located just 10 minutes from the popular Tokyo Skytree, has become a destination for tourists from various countries. However, many visitors were unfamiliar with Japanese bathing customs, sometimes causing discomfort for local patrons.
To address this, the company developed the tour to ensure that tourists enjoy their first sento experience while respecting local traditions. Naito, drawing on his experience from working in Canada, serves as a guide for the tour, which is promoted via social media and posters in sento facilities.
“Many sento are struggling financially,” Naito said. “To survive, it’s important for them to attract both foreign visitors and locals. I hope sento culture will spread worldwide.”