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Royal Brunei Airlines migrates to Hitit

Royal Brunei Airlines (RB), Brunei Darussalam’s national airline, has moved to Hitit’s IT solutions.

After training, testing and configuration, RB switched to Hitit’s Crane Airline Solution Suite on March 16.

RB, listed among the top 10 most popular airlines globally by independent research institution Skytrax, will be partnering with Hitit for the next 10 years.

Hitit’s Crane Airline Solution Suite provides RB with its core passenger service systems, an upgraded Internet booking engine and mobile application, and supporting solutions covering airport operations, airline loyalty, and customer care until 2031.

In addition, Hitit’s purpose-designed airline hybrid cloud infrastructure provides scalability and industry-leading security for the national airline.

RB is one of world’s premier airlines and a true network carrier, with its own global flight network and partnerships with many other leading carriers.

Hitit and RB teams

Hitit and RB signed contracts in April last year and have completed the complex migration process in nine months. RB re-opened for business on March 16 and departed their first flight the following morning.

Hitit CMO Nevra Onursal Karaagac said, “RB is a prestigious and important partner for Hitit.

We demonstrated the supremacy of Hitit’s solutions against powerful competitors in a rigorous procurement process, managed and provided by Travel Technology Research (T2RL).

“We have completed our integration and migration as a joint team with the airline, under the shadow and challenges of the pandemic, to deliver our IT solutions. We are delighted to be the lead technology partner of RB and over the next decade, we hope to grow and achieve many success stories together.”

RB Chief Commercial Officer Martin Aeberli said, “At RB, it was important for us to team up with a partner with whom we can jointly shape the future to serve digital-savvy guests better and maintain a leading position in the highly competitive market environment in which we operate.

“Therefore, a dynamic team approach and access to innovation, coupled with efficient and speedy execution, is a must. During the migration, Hitit met our expectations, and we are looking forward to further expanding our partnership with Hitit even better to serve guests.”