Members of the public are called on to replace STAR, INHE and PLESSEY meters in their homes with Unified Smart Metering System (USMS) smart meters as soon as possible to avoid power disruptions caused by the global Token Identifier (TID) Rollover event on November 24, 2024.
In a statement yesterday, the Department of Energy at the Prime Minister’s Office (PMO), Department of Electrical Services (DES) and DST Network Sdn Bhd (DSTN) said the rollover event will affect legacy electricity prepaid meters.
The global event will affect similar meters worldwide. The meters will need to be replaced before November 24, as the system that runs on credit tokens will run out of numbers and the existing meters will stop accepting tokens.
Following the event, customers still using STAR, INHE and PLESSEY meters will not be able to perform top-ups and will experience power disruptions. The shift to USMS smart meter has been an ongoing project since October 2022. The new meters do not run on a tokens-based system and will not be affected by the November rollover.
DSTN and DES will roll-out a mandatory national USMS smart meter replacement programme to ensure continuous electricity supply to all customers.
During the transition, any electricity token balance in the existing prepaid meter will be transferred to the smart meter account within three working days. The swapping of existing prepaid meters is free of charge and no changes will be made to the electricity tariffs.
The Department of Energy at the PMO, DES and DSTN call on the public to give full cooperation to the scheduled replacement works under the programme.
Members of the public will also be notified in advance prior to the replacement of the meters. – James Kon
