ANN/THE STAR – Customers who were affected by the sudden suspension of MYAirline’s operations can request for a refund through the “chargeback” process if their travel dates have passed, said Malaysian Transport Minister Anthony Loke.
The minister also said the Malaysian Aviation Commission (Mavcom) has engaged Bank Negara Malaysia (BNM) regarding the refunds to affected travellers.
“BNM confirmed that passengers who purchased tickets using credit cards, debit cards and ‘direct debit’ (FPX) can seek refunds through a ‘chargeback’ process if their travel dates have passed.
“Passengers can do this by contacting MYAirline or reaching out to their respective banks,” said Loke during his winding up speech at policy stage debates for Budget 2024 in Parliament yesterday.
Loke said the Transport Ministry and Mavcom are closely monitoring the situation and it will ensure that all complaints and issues raised by affected travellers can be fully resolved, according to provisions under the Malaysian Aviation Consumer Protection Code 2016.
“MYAirline also gave a guarantee to Mavcom that it will fulfil its obligations to refund affected customers,” added Loke.
At the same time, Loke said the Air Service Licence (ASL) was granted to MYAirline for 12 months beginning November 2022, while the Air Operator Certificate (AOC) was granted from October 1 last year till September 30 this year by the Civil Aviation Authority of Malaysia (CAAM).
