MEXICO CITY (AFP) – A Mexican man has claimed a victory over French luxury brand Cartier, saying an error allowed him to buy two pairs of earrings for USD28 that were supposed to cost nearly USD28,000.
After a four-month struggle, doctor Rogelio Villarreal said he had finally received the jewellery, which he accused the company of refusing to deliver after his online purchase in December.
According to Villarreal, he came across the low-priced earrings while browsing Instagram.
“I swear I broke out in a cold sweat,” he wrote on the social media platform X.
Cartier declined to recognise the purchase and offered Villarreal a refund, as well as a passport holder as compensation, according to a company letter shared by the doctor.
But Villarreal refused and decided to take the case to Mexico’s consumer protection agency, which ruled in favour of the doctor.
Cartier accepted the decision, Villarreal announced.
“War is over. Cartier is complying,” he wrote.
