Since expanding its services to operate around the clock, Talian Harapan 145 – a mental health helpline has seen an increase in the number of callers. The helpline, launched before the COVID-19 pandemic, has been a crucial resource for individuals seeking emotional support during difficult times, Clinical Psychology Services at the Ministry of Health clinical psychologist Qudsiyah binti Dr Haji Tassim said.
According to her, among common concerns discussed by callers are related to stress, work pressure, relationships and panic attacks.
At times, callers have shared their mental health struggles, including self-harm, which is why Talian Harapan 145 adheres to strict protocols to ensure their safety, she said.
Qudsiyah added that mental health advisors are trained to refer these callers to appropriate health centres or hospitals, where further assistance can be provided.
For cases involving immediate risk, the helpline works with emergency services and agencies such as ambulances to provide urgent intervention.
Qudsiyah said the mental health advisors often tell callers to seek help at a health clinic or hospital, or at any private health centres.
The patients will receive a referral letter from a doctor for them to be referred to a psychologist.
The process is streamlined either through written notes in the Bru-HIMS system or via referral letters patients may bring themselves to the designated psychological services.
As mental health awareness grows in the country, an increasing number of young people are reaching out to the helpline, Qudsiyah said.
Many callers discover the service through social media platforms or outreach programmes such as mental health booths or at roadshows.
The anonymity and accessibility of the helpline allow individuals, including adolescents and children, to seek help without fear of judgement.
In the months leading up to December 2023, the helpline reported over 20 callers, with a noticeable rise in call volume during the second half of the year, she said.
The trend aligns with the increased stress that many individuals face as the year progresses, such as students preparing for exams and employees managing work-related pressures. In October, there was a noticeable increase in calls, likely driven by World Mental Health Day and related awareness campaigns, Qudsiyah said.
The helpline has also received repeat callers, especially those who may require additional support as they navigate their mental health journeys.
While the helpline provides short-term solutions and emotional support, advisors encourage callers to seek long-term professional help, such as therapy, which can be tailored to each individual’s needs.
The pandemic has brought mental health to the forefront, with many people struggling to adjust to new routines, job uncertainties, and the pressures of daily life.
During this time, parents, teachers and workers have faced unique challenges, leading them to reach out for emotional support.
Qudsiyah said Talian Harapan 145 has been instrumental in helping individuals cope by providing vital assistance as mental health literacy increases in the Sultanate.
As the nation continues to address mental health stigma, more people are opening up about their experiences.
The gradual recognition that mental health issues do not imply insanity is fostering a more compassionate environment for those seeking assistance.
Talian Harapan 145 remains a key resource in this effort, providing free, confidential support to people of all ages across the country, Qudsiyah said. – Rokiah Mahmud
