The Immigration and National Registration Department (INRD) announced changes to the service counter hours at the Travel Documents Section and the Identification Card Section starting today.
The service counters at the Travel Documents Section at the INRD Headquarters will open from 7am to 7pm every Monday to Thursday and Saturday.
The special service counters including those for senior citizens aged 60 and above will be from 8am to 5pm on the third floor of the headquarters building.
Collection counters for the Travel Documents Section will be at the ground floor of the Law Enforcement Division on Monday to Thursday and Saturday from 8am to 5pm, and 8am to 11am every Friday.
Meanwhile, operating hours for travel documents’ registration and collection service counters at the Belait, Tutong and Temburong district branches will be from 8am to noon and 1.45pm to 4pm on Monday to Thursday and Saturday, and from 8am to 11am on Friday.
The public is advised to not come too early considering that service counters at the Travel Documents Section are open for 12 hours.
Meanwhile, the Identity Card Section registration and collection counter services will begin operating every Friday in all branches starting September 30 from 8am to 11am.
The department advises the public to complete the application forms and bring related documents along to ensure a smooth registration process.
The public is also reminded to ensure all individuals who want to make an application, either at the Travel Documents Section or the Identity Card Section, to present themselves during the collection of a queue number.
Application forms can be downloaded from the department’s website.