I recently approached the authorities to inquire about utility charges. My concern was that the water meter indicated that my usage was at 11.492 but over BND4 had been deducted from the prepaid amount. Based on the official rate, I should only be charged BND1.25.
Instead of providing me with a solution, the authorities said they couldn’t help with the matter and referred me to the company that handles utility payments. When I checked with the company, I received the same response.
My question is: If neither of them can help me, who can? All I am looking for is a clear explanation as to how the water bill is calculated.
Frustrated Customer
