Friday, February 23, 2024
26 C
Brunei Town

Enhancing customer experience

Progresif Sdn Bhd announced the launch of Progresif Care+ yesterday to provide customers with access to their accounts through the Progresif Care+ website and via the mobile app.

The development of the app establishes the telco’s progress towards digital transformation and reinforces its commitment to providing a customer service experience revolutionised
through technology.

The all-new Progresif Care+ aims to enhance customer experience through improved access, allows control and management of their accounts easily.

The rollout of a new app offers customers an updated dashboard that offers a plan breakdown overview of the account and seamlessly links multiple numbers into one account.
Progresif customers will also have direct access to new products and promotions through the Care+ app. Bill payments are now simpler through the app as it offers saving card details securely, giving subscribers the freedom to manage their accounts on the go.

The app also introduces the loyalty and rewards programme by which customers can accumulate loyalty points when paying their bills within the app.

The enhanced Care+ gives a better level of convenience for Progresif’s customers, to bring customers simple, convenient, and efficient solutions to its customers’ needs beyond connectivity.

Additionally, Progresif is introducing an e-gifting experience that offers diverse types of vouchers.

Progresif’s Commercial and Digital Officer Adi Iskandar bin Haji Basri said, “At Progresif, we are dedicated to creating innovative products and customer experiences. We want our customers to experience the wonders of connection by delivering uncompromising services to our customers. We are immensely proud of this development of propelling the app to the next level. There are a lot more instore for Progresif this year and we cannot wait to share with everyone.”