I recently visited a public clinic in Sengkurong regarding my skin problem. The waiting area was quite busy at the time, so I had a hard time hearing the receptionist. But when I asked her to repeat herself, she looked offended and almost threw the queue ticket at me. Same thing happened at the payment counter, where the staffer practically yelled at me to pay up.
The doctors and nurses at the clinic were great, so I’m not sure why those working at the counters were severely lacking patience with the public. Surely, they must know that the plastic barrier can make it hard to hear, especially when it is a packed room.
I hope the authority could consider providing these clinic staffers with customer service training. They are dealing with people with medical issues, and a little patience goes a long way.
Disappointed
