A citizen-centric approach must be at the heart of civil service transformation, ensuring that the needs and perspectives of the people remain a priority in all public sector efforts, stated Deputy Permanent Secretary (Civil Service Governance) at the Prime Minister’s Office, Pengiran Haji Raffizanna bin Pengiran Haji Razali. He emphasised this during the opening ceremony of the 15th Brunei-Singapore-Malaysia Leadership Development Programme (LDP) at the Civil Service Institute (IPA) on Friday.
Speaking on this year’s theme, Building Our Future Together, Pengiran Haji Raffizanna underscored that civil service should always prioritise the well-being of citizens. “We must ensure that the services we provide are centered on the people we serve,” he said, highlighting the importance of aligning public sector efforts with citizens’ needs.
He further explained that each nation—Brunei, Singapore, and Malaysia—brings unique strengths and insights into their civil service practices. By sharing experiences, both successes and challenges, participants have an opportunity to accelerate their respective transformations while strengthening regional cooperation.
The Deputy Permanent Secretary also discussed several other key areas where collaboration could benefit civil service across the three nations, including digital governance, human resource development, and policy innovation. “Beyond these, we must explore the strategic value of public-private partnerships, implement sustainable governance practices, master effective change management, and establish robust performance management systems,” he added.
The Leadership Development Programme, which began in 2009, provides a platform for civil service officers from Brunei, Singapore, and Malaysia to exchange ideas and share best practices in enhancing public sector resilience and dynamism. This year’s programme, which involves 30 participants, is aimed at fostering leaders capable of turning strategies into actions, while also solidifying future cooperation between the nations.
Pengiran Haji Raffizanna encouraged participants to be open, curious, and collaborative throughout the programme. “By working together and learning from one another, we can build a more efficient and responsive civil service,” he said.
The 15th LDP began in Malaysia from October 7 to 10, followed by the Brunei leg from October 11. The programme will conclude in Singapore, further cementing trilateral cooperation. – ROKIAH MAHMUD
