Baiduri Bank won the prestigious ‘Best Retail Bank in Brunei 2023’ award by The Asian Banker, a leading provider of strategic intelligence in the financial services industry. This prestigious award – the first win of the year for the bank – underscores the bank’s outstanding retail performance that is largely attributed to its vast merchant base and strong marketing partnerships with the largest retailers in the country.
Baiduri Bank Head of Retail Banking Lim Kian Chiong attended the awards ceremony in Hanoi, Vietnam recently, as part of The Asian Banker Excellence in Retail Financial Services Convention 2023. The convention also included panel discussions and dialogues on key developments in the retail finance sector to capture the essence of the current and future banking and finance space and saw some of the best minds in the Asia-Pacific, Middle East and Africa regions.
The Asian Banker lauded Baiduri Bank for leveraging technology to enhance its retail service offerings, most notably in digital banking and payment solution to capitalise on market opportunities and meet evolving customer needs.
Speaking on the award, Baiduri Bank Chief Executive Officer Ti Eng Hui said, “We are extremely proud of this achievement, as it is a recognition of our capabilities in product innovation and customer engagement. Through our continuous investment in emerging technologies such as artificial intelligence (AI) and machine learning, we aim to deliver seamless experiences aimed at improving our customers’ financial well-being and ease of banking.”
