Bank Islam Brunei Darussalam (BIBD) urged its customers and the public to remain vigilant in the wake of a new scam tactic involving suspicious calls targeting BIBD customers, a press release from the bank said on Thursday.
In these calls, fraudsters pose as BIBD representatives, urging customers to approve transactions and provide personal information. These calls often lead to a connection with fake “agents” and “service centers”, where victims may be further exploited.
BIBD said it strongly advises customers never to disclose sensitive information such as account details, passwords, or OTPs over the phone or through other unsolicited means. The bank will never ask for such information through these channels.
To verify the authenticity of any call or message claiming to be from BIBD, customers are urged to contact the bank directly through BIBD NEXGEN Mobile Chat or their Contact Center at 2238181.
If BIBD customers suspect that they have been scam victims, BIBD urged them to report the incident to the Royal Brunei Police Force and lodge an official complaint at any BIBD branch.
BIBD said it remains committed to protecting the community and urges the public to stay vigilant against fraud. The bank continues to raise awareness through various channels to help the public identify and avoid being victims of scams.
