Baiduri Bank announced the renaming of The One branch, located at Batu Satu, as the Home Loan Centre (HLC), a dedicated hub for all mortgage loan services, including property investment loans. The new centre centralises mortgage applications, giving clients direct access to a team of specialised mortgage loan consultants.
The launch of the centre aligns with the bank’s strategic focus on enhancing the customer experience by offering expert, personalised mortgage solutions. From first-time homebuyers to seasoned property investors, customers can expect dedicated support throughout the loan process.
Baiduri Bank Head of Retail Banking Lim Kian Chiong, stated, “The HLC delivers tailored advice and solutions through our team of consultants, making the mortgage process more efficient and customer-centric. By bringing all mortgage services under one roof, we ensure our clients receive the expert attention they need to make informed decisions about their home loans.”
The HLC took effect on September 25 and will focus solely on mortgage services. The centre will operate under regular branch hours. Automated teller machines and cash deposit machines (CDMs) will continue to be available for customer convenience.
Customers can visit the bank’s website to apply for a home loan and access the online application portal by navigating to the “Loans” section. The application process, which takes less than 15 minutes, involves filling in the required details and submitting the form online. Once submitted, a member of the bank will contact the customer within three working days to schedule an appointment at either the HLC or their preferred branch.
Customers may also visit the HLC directly for immediate consultation. For those visiting other branches, their details will be referred to the centre for follow-up. As the home loan consultants are part of a mobile team, they may also assist customers directly at other branches, depending on availability.
