The Brunei Darussalam Central Bank (BDCB), in collaboration with the Bank Association of Brunei (BAB) will be conducting a survey on bank customer satisfaction from January 3 until March 31, next year.
As part of the BDCB’s initiative to strengthen financial consumer protection, the survey aims to determine customer experience with the banking services offered to them: customer’s understanding of the bank’s internal processes, and areas that require improvements.
The outcome will help BDCB and banks understand customer needs better and to strategise accordingly.
Selected financial consumers will be given a link to the survey along with a list of frequently asked questions by each participating bank.
In supporting the initiative and to achieve the outcome of the survey together, bank customers are encouraged to provide honest and truthful experience when completing the survey.
The collection of information in the survey involves requests on details of respondents, basic information on account ownership, financial transactions, and the level of satisfaction towards bank products and services.
The public is also advised to be wary of potential scamming or phishing tactics from unofficial sources as the survey will not require any crucial information such as the respondent’s bank account number and passwords.
For further enquiries and information, the public can contact Financial Consumer Issues, BDCB at 2380007 or via email at fci@bdcb.gov.bn.
