After a six-month secondment at Baiduri Bank, three Royal Brunei Airlines (RB) employees were celebrated during a closing ceremony at the Baiduri Community Space, Baiduri Bank Headquarters yesterday.
Baiduri Bank Compliance, Corporate Governance and Legal Support Deputy CEO Manuel Bulens attended the ceremony.
During the secondment, they were involved in customer-service related roles where they shared knowledge and experience to frontliners.
The RB secondees assisted in training workshops focussed on grooming and etiquette, as well as conducting a dress well campaign as part of the bank’s service culture transformation.
Baiduri Bank Head of Group Human Resources and Administration Veronica Chong said, “The secondment programme provides an opportunity for both organisations to upskill employees, increase engagement and improve overall communication skills. The RB secondees were hands-on and receptive to our work culture and environment and made a great impact during their six months here.”
She emphasised that such collaborations have added value to the bank’s transformation journey in enhancing customer experience.
Baiduri Bank Head of Group Customer Experience Shannon Sikun said, “We hope that everyone involved, both from RB and the bank, gained new experiences.
“The RB staff have been instrumental towards our efforts in inculcating a customer-oriented culture.”
RB and Baiduri have established a commitment to invest into building and expanding the scope of its people through the secondment programme.
Baiduri Bank and RB senior executives were also present.
