Darussalam Line 123 (TD123), through the E-Government National Centre (EGNC) at the Ministry of Transport and Infocommunications (MTIC), appreciates the feedback and concern shared by the writer, Desperate, whose letter ‘Radio silence from the national call centre’ was published in the Opinion page on June 10.
As TD123 was established to operate as a 24/7 national call centre for non-emergency services, we take seriously any shortfalls in the service provided. In order for us to further investigate and identify any potential gaps in our workflow, we request the writer to contact our corporate communications team via e-mail (corpcomms@egc.gov.bn) or telephone (2424955 ext 117) during office hours, and share the specific text message and time sent.
We also take this opportunity to share that TD123 offers its services through various other channels to ensure convenience and accessibility for the public, such as WhatsApp (8333123), Facebook, Instagram and Twitter (@td123bn), e-mail (info@123.com.bn), website (www.123.gov.bn) and iOS and Android mobile apps (TD123) to make it easy for the public to reach us.
A recent enhancement has also been made with the addition of a chatbot feature on some of the service channels, allowing the public to submit their issue and receive a ticket number upon the completion of their submission.
At TD123, we are dedicated to delivering quality and efficient services to the public. We place a strong emphasis on continuous improvement and greatly value any feedback from the public.
E-Government National Centre
Ministry of Transport &
Infocommunications
