ANN/THE STRAITS TIMES – An increasing number of travellers flying into Singapore are reporting lost or damaged luggage as a result of issues at their airport of departure amid a global manpower crunch, said Changi Airport’s main ground handler Sats.
Some travellers also have to wait longer to collect their luggage after arrival, but service targets have otherwise been met for most incoming flights, Sats told The Straits Times.
Several airports worldwide have been struggling with snaking queues and luggage issues as air travel strongly rebounds.
But while Singapore and Asia have largely avoided chaotic airport scenes, industry experts warned that the region could face similar issues as air travel volumes pick up.
Regarding the time needed to check-in and collect luggage, he said Sats has been monitoring the range of service quality metrics. “Passengers on some flights may experience a longer waiting time for their checked baggage due to a number of reasons, including bad weather conditions and surge in arrivals,” said the spokesman.
Sats is working with airport and airlines on the allocation of flights and flight timings, said the spokesman.
This serves to spread out flights such that the number of travellers at any one time is at a manageable level.
Sats is also harnessing technology and deploying resources in a more efficient manner to cope with growing air traffic.
Changi Airport’s other ground handler dnata declined to comment on how it was coping with the situation.
The aviation sector here lost about a third of its 35,000-strong workforce in the last two years.
It aims to restore the workforce to about 85 per cent of pre-pandemic levels by the end of this year.