I arrived at the airport on a late-night flight from Singapore recently. Around the same time, there was another flight from Kuala Lumpur, Malaysia. As such, there was a long queue at the immigration area.
While long wait time for immigration clearance is inevitable at busy international airports, I suspect it was the out-of-commission automated gates that had led to the congestion.
Why are these gates not in use? Are they broken? If they are broken, why has no one being called in to fix them? Wouldn’t it be a waste of resources to acquire but not maintain them?
As a Bruneian, I, along with my fellow citizens, had to have our photos taken and our fingerprints scanned, which was not only cumbersome but unnecessary, given that our details are already in the system.
It is perfectly understandable to take down details of foreign visitors, as they are essential to ensure national security. But why do we the citizens have to be subjected to the same procedure?
I hope the authorities could look into the matter and ensure that a better structure is in place to cut the queue time at arrivals.