My BruHealth code turned red last week and like all others I panicked.
I was just out of quarantine after returning from overseas and I was already given the greenlight by the Ministry of Health that my report for the swab test was negative.
I contacted a colleague who instructed me to contact the Health Advice Line at 148. Every time I dialled, the number was busy.
However, after several attempts I did manage to get through. The person who picked up the phone was very polite, accommodating and friendly. She answered all my questions very professionally.
This letter is to thank her and all the other frontliners who are doing an excellent job.