Service ambassadors eases ATM, CDM transactions

Bank Islam Brunei Darussalam (BIBD) deployed service ambassadors to selected premises to assist customers in utilising BIBD’s self service terminals – automated teller machines (ATMs) and cash deposit machines (CDMs) – to enhance customer experience recently.

BIBD Deputy Chief Operating Officer Lyndsay Spray said, “Our CDMs are provided as an easy and convenient way for customers to deposit funds as an alternative to our counter services. Service ambassadors present at these locations will be able to assist customers at the self service terminals and provide on-the-spot support to improve availability of both ATMs and CDMs.

“BIBD’s service ambassadors have been deployed to 10 self service centres, with plans to expand to more locations in the near future.

“These are just some of the steps we are taking to improve the availability of our machines, more initiatives will be introduced over time to ensure that our customers receive better service.

“In addition to the CDMs and ATMs at the self service terminals, customers are also able to conduct similar services digitally through our BIBD NEXGEN mobile app. This would help to reduce carbon footprint through reduction of waste paper and is aligned to BIBD’s social responsibility values.

“In line with BIBD’s Go! Digital and Go! Cashless campaign, BIBD branch staff are also readily available to assist customers with any queries they may have, in relation to our digital services and online banking. Our staff are on hand to help customers through the digital registration process and conduct demonstrations on how to operate their accounts digitally such as with checking account balances, transferring funds between accounts, making bill payments as well as a range of other functionalities, available via BIBD’s NEXGEN Wallet mobile app,” she said.

A BIBD service ambassador serves a customer. PHOTO: BIBD