NEW YORK (AP) – Fashion rental pioneer Rent the Runway said it won’t be accepting any new subscribers or new rentals for special events before October 15.
The move, announced on the company’s Facebook page on Friday, comes amid a rash of consumer complaints about delayed deliveries. Rent the Runway has blamed the problems on a makeover of its fulfilment system that’s meant to increase the selection of items available. It said it will issue refunds plus USD200 to customers who missed an order.
The New York-based company said subscribers will still receive their orders but there may be delays of an additional day or two until October 15.
Rent the Runway subscribers pay up to USD159 to rent everyday wear or rent special-occasion dresses temporarily.