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    RB receives Skytrax 4-Star Rating Award

    Aziz Idris

    Royal Brunei Airlines (RB) officially received the Skytrax 4-Star Airline Rating Award from the London-based leading international air transport rating organisation last night.

    The award was presented to RB’s Chief Executive Officer (CEO) Karam Chand by Skytrax CEO Edward Plaisted during a handover ceremony at the Indera Kayangan Ballroom, The Empire Hotel & Country Club.

    RB was audited in every aspect of their services and products by experienced airline auditors using international benchmarks covering some 900 key assessment items.

    The Skytrax rating is a global benchmark of airline rating and widely recognised by the travel trade, competitors and customers around the world.

    With this rating, RB has joined an exclusive list of 4-Star Airlines in the world and is one of the smallest airlines to achieve this global feat.

    In his speech, RB’s CEO said that the airline is deeply honoured to be awarded a four-star rating from Skytrax.

    “This achievement marks a special milestone which ranks fairly high amongst the many accomplishments of the National Airline. Globally, RB is already a well-respected full service airline, known for our customer service, on time performance and value for money. The four-star rating is a seal of approval on the quality of our products and services.”

    RB’s transformation journey started a few years ago and included the development of products, services, network, infrastructure and most importantly the staff.

    Minister at the Prime Minister’s Office and Minister of Finance and Economy II Dato Seri Setia Dr Awang Haji Mohd Amin Liew bin Abdullah in his capacity as the Chairman of RB Board of Directors with RB CEO Karam Chand, Skytrax CEO Edward Plaisted and others at the ceremony. PHOTO: AZIZ IDRIS

    The implementation of these initiatives has made a significant impact on the way RB operates, the brand positioning and peer recognition.

    As a boutique airline, RB hopes to continue innovate and have the service focus as point of differentiation for creating a long term competitive advantage.

    “I wish to extend the Board’s and my sincerest thanks to all our team members, both in Brunei and our stations worldwide, for valuable contributions and great teamwork, expertise and dedication to strategically position RB as a globally competitive airline.

    “This and many other achievements over the last few years truly reflect the spirit of RB and its people and our strong desire to help achieve the national objectives with an enhanced connectivity, and as an enabler of growth in tourism and trade and to be Brunei’s international brand ambassador on a daily basis,” added Chand.

    Meanwhile, Plaisted said the four-star airline rating for RB recognises the many improvements the airline has introduced over the last two years.

    “Gaining the four-star airline certification has come through with the development and enhancement of front-line staff service, this applies across both airport service areas and of course the airline’s cabin crew,” he said.

    “The introduction of new aircraft and cabin products has naturally played an important part in this quality improvement process, but it is the many different areas of staff service that form the final judgement for the Star Rating, and I congratulate Royal Brunei Airlines for the many changes achieved.”

    At the recent Skytrax Top 100 airlines in the world yearly ranking, RB was placed at the 66th position from its 95th ranking in 2016. RB was also named as one of the top five most improved airlines and not long ago as one of the top 10 most loved airlines in the world.

    Over the period, the national flag carrier has embarked on a strategic growth journey where it introduced more direct flights to a number of key destinations.

    RB now has operations to 25 international destinations from its hub at Brunei International Airport and soon to 32 cities including direct flights to Beijing Daxing International Airport from October 27 and five newly introduced RB Link cities within Borneo.

    Minister at the Prime Minister’s Office and Minister of Finance and Economy II Dato Seri Setia Dr Awang Haji Mohd Amin Liew bin Abdullah in his capacity as the Chairman of RB Board of Directors, was the guest of honour.

    RB Board members and RB staff members from Brunei and outstation offices participated to celebrate the momentous achievement.

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