RB, Baiduri ink secondment agreement

James Kon

Fifteen selected Royal Brunei Airlines (RB) employees will work in Baiduri Bank early next year for six months following the signing of the secondment memorandum of understanding (MoU) between the two organisations at the Baiduri Community Space, Baiduri Bank Headquarters yesterday.

An ‘open day’ for the selection of secondment candidates will be held at the RB Campus on Jalan Kustin sometime in January 2021.

Selected candidates will begin their secondment on February 1, 2021 until August 1, 2021.

Signing on behalf of Baiduri Bank was its Chief Executive Officer (CEO) Ti Eng Hui with Head of Group Human Resources and Administration Veronica Chong as witness.

RB was represented by its Acting Chief Executive Officer Captain Saiful Bahrin bin Bahar and witnessed by Manager of Performance and Engagement Shaarill Fred Teo.

In his opening remarks, Ti Eng Hui said, “We are proud to be the first bank in Brunei to seal this secondment agreement with RB. I believe both organisations will benefit greatly from this collaboration.”

Baiduri Bank’s Chief Executive Officer Ti Eng Hui and Head of Group Human Resources and Administration Veronica Chong with RB’s Acting Chief Executive Officer Captain Saiful Bahrin bin Bahar and Manager of Performance and Engagement Shaarill Fred Teo. PHOTO: BAHYIAH BAKIR

As part of the agreement, secondees will be deployed in customer service-related roles for six months and Ti Eng Hui is confident that their “knowledge, international airline industry training and award-winning customer service will add tremendous value to our continuous efforts in enhancing customer experience”.

As successful and established Brunei brands, both Baiduri Bank and RB “have done well in our respective industries, achieving success on a number of fronts and are synonymous with innovation and customer service”, he added.

With the outbreak of COVID-19, “the world has changed drastically and industries, in particular banking and aviation, have faced unprecedented challenges”, the Baiduri CEO said.

Despite this, Baiduri Bank is committed to help individuals, businesses and communities during these uncertain times. The bank has come up with several initiatives in financial relief such as loan deferment and fee waivers.

The bank’s commitment to the secondment programme with RB is also part of its contribution to support each other during difficult times and “I am glad that we can play a positive role and contribute in a very meaningful way to assist RB in handling their challenges”, Ti Eng Hui said.

The RB secondees will also gain exposure in a different industry which offers unique challenges and development opportunities.

“They will undergo training specific to the banking industry; broadening their skill sets and opening up more career opportunities in the near future,” said Veronica Chong.

Meanwhile, Captain Saiful Bahrin said, “RB and Baiduri Bank are two strong and proud Brunei brands with a strong track record in product innovation and service excellence. Through this momentous partnership, both RB and Baiduri Bank have established a commitment to venture into building and expanding the scope of our people through this secondment programme.

“As one of the brands in Brunei well-known for our award-winning services, we have continuously encouraged the learning and training of our people to help them achieve an even higher standard for their personal and professional development. It is hoped that through this secondment, it will improve their proficiency and level of skills while broadening their knowledge in a new industry,” he added.

Also present at the signing ceremony were management and staff from Baiduri Bank and RB.