RB answers call to assist emergency medical services

Royal Brunei Airlines (RB) joined forces with Brunei’s Emergency Medical Ambulance Services (EMAS) to help the Ministry of Health (MoH) in contacting patients testing positive for COVID-19.

RB staff will work alongside EMAS and volunteers in a call centre at RB’s Emergency Response facilities, which began operations on August 27.

The EMAS Calling Team (ECT), comprising paramedics from EMAS, RB volunteers, youth volunteers from the Ministry of Culture, Youth and Sports, public sector officials and Politeknik Brunei students, contact and screen patients waiting for transportation to the National Isolation Centre and other isolation centres.

The calls are crucial to ensure patients go to the correct isolation centres for further treatment. The involvement of RB, not only in terms of volunteers and the provision of the call centre facilities, has made the screening process more efficient. The ECT is operational daily from 8am to 8pm.

“As the national carrier, it is crucial that RB supports the country in any way we can. Our Emergency Response centre, equipped with a dedicated call centre, will allow RB to lessen the call-load for the MoH.

A team of volunteers working at the call centre. PHOTO: RB

“I am extremely proud of the efforts that our staff at RB has shown in the pursuit to aid the nation during this time. Our team of volunteers, equipped with people basic first aid skills, are well-trained to work in emergencies, allowing them easy transition to be deployed to these voluntary works,” RB CEO Captain Haji Khalidkhan bin Haji Asmakhan said.

Since the first ourbreak of COVID-19 in April last year, teams of RB staff volunteer at multiple frontline tasks nationwide, including at Raja Isteri Pengiran Anak Saleha (RIPAS) Hospital, clinics, donation centres, MoH hotline 148, contact tracing, vaccination centres, quarantine and isolation centres as well as at Brunei International Airport.

RB has also been active in the transportation of equipment to these centres utilising RB’s vehicles. Over the past year, RB has supported the Sultanate by flying in essential items such as medical and food supplies from key destinations, to maintain the flow, thus ensuring a guaranteed supply. The airline also operated several repatriation flights to various destinations, including Wuhan, London, Kuala Lumpur and Cairo.

In June 2021, RB converted its A320NEO into a cargo-in-cabin aircraft to capitalise on the growth in cargo operations.

In addition, RB has diversified its business areas with unique offerings including the ‘Dine@Skylounge’, a curated dining experience at its business class lounge served by its award-winning cabin crew; and the ‘Dine & Fly’, a special meal for guests onboard a sight-seeing flight; and provided hospitality training to external parties.

In 2020, RB was awarded the highest seven-star rating by the world’s best one-stop airline safety and product review website www.airlineratings.com. That same year, RB won the coveted ‘World’s Leading Cabin Crew’ category at the World Travel Awards.