I would like to respond to the letter from the Postal Services Department that appeared in the Opinion page of the Bulletin on July 2.
It is good to know that the agency has been working hard to ensure better customer services by taking public feedback seriously.
However, I believe there is still room for improvement.
I visited the main post office recently to inquire about the status of a parcel sent to me on July 6, 2021. I was not provided with a tracking number, as it was a service that the retailer did not offer.
I asked the woman at the counter if there was any way of tracking down the parcel.
While she took down my details, she also commented that it would be difficult for them to find my parcel without a tracking number.
I do agree with her that a tracking number would make things easier. Nonetheless, it is the postal service’s job to ensure all incoming letters and parcels from overseas reach the receivers, with or without a tracking number.
I must admit that the parcel reached our shores at the height of the pandemic, and that it would take a while to sort through all the items. But it has been a year. Surely, there is someone who has been tasked to clear all the “pandemic” packages, isn’t there?