Monday, July 15, 2024
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Brunei Town

No restriction on queue number issuance among the initiatives: INRD

The Immigration and National Registration Department (INRD), Ministry of Home Affairs would like to refer to the letter, ‘Call for return of application submission drop box’, by Stressed-Out Applicant, published in the Opinion page on June 15, 2024.

We recognise the increasing demand for entry visa application. One of the initiatives in addressing the demand is placing no restriction on the issuance of queue numbers for entry visa applications between 7.45am and 11.45am, and 1.45pm and 3pm.

To improve our customer service, we are constantly monitoring our operations and welcome feedback, which can be directed to the department via email to or WhatsApp hotline at 7299550 during working hours.

Immigration and National
Registration Department,
Ministry of Home Affairs