Progresif Sdn Bhd is collaborating with Institute of Brunei Technical Education (IBTE), School of Building Technology Services to deliver HNTec Real Estate Management and Agency students’ practical experience in customer services excellence.
Progresif’s commitment to develop the nation’s youth led the company to create the programme from October 3 to 31.
It was designed to provide students with first-hand practical experience and an opportunity to develop understanding of the basic business etiquette and excellent customer service.
Progresif Talent Management Advisor Haji Abdul Azeez bin Dato Paduka Haji Abdul Salam led the course.
The programme focussed on delivering key customer service concepts and practices, while also giving students a chance to practice the skills and share their thoughts through role play and discussions.
The IBTE students, who were undergoing a course on HNTec Real Estate Management and Agency, were taught different dimensions of customer service, which helped increase awareness on the many facets of the customer journey that a future real estate agent would be involved in.
Malay Islamic Monarchy (MIB) ideologies were also incorporated in the course.
“Through this course, we hope to increase awareness and knowledge among the students on the impact and importance of customer service, not only to their personal brand but to the business or organisation they represent. We believe this is one way to enrich their customer service knowledge and give them the confidence to communicate effectively in business transactions,” said Progresif Chief HR and Administration Officer Mohammad Yazdi bin Haji Yahya.
“The practical conducted by Progresif Sdn Bhd is in line with IBTE’s goals of increasing the job readiness among students. Through this collaboration, students had the opportunity to grow from learning experiences outside of the classroom, while honing onto their soft skills, such as their interpersonal skills. Exposure to a real life workplace has also improved the quality of the programme, as more authentic learning elements could be incorporated through this fruitful collaboration,” IBTE Nakhoda Ragam Campus Academic Manager Shahrimawaty binti Abdul Karim said.
Progresif is committed to bringing His Majesty Sultan Haji Hassanal Bolkiah Mu’izzaddin Waddaulah ibni Al-Marhum Sultan Haji Omar ‘Ali Saifuddien Sa’adul Khairi Waddien, Sultan and Yang Di-Pertuan of Brunei Darussalam’s vision of future-ready youth to fruition, especially through its Progress in Education initiative.
This was also in response to His Majesty’s call during the 17th National Youth Day celebration, urging the private sector to continuously support the National Youth Policy and Strategy to meet its targets.