I would like to thank the national carrier for the support it has given to my son and I on Monday.
I had failed to secure locator forms and QR codes for entry to the United Kingdom. To our rescue came four brilliant, polite, efficient and helpful check-in staff.
They calmly sorted the applications I had overlooked on their computers and had my son and I sorted by 11.45am, in time to make our way to the gate for the 12.05pm flight to join other passengers embarking the aircraft.
I cannot speak highly enough of the superb support and assistance from the staff.
These young Bruneians were wonderful role models deserving of credit for having to deal with additional hassles and risks amid the pandemic times. Stay strong and thank you to all those working selflessly in these difficult time on our behalves!
The Stagg Family