KOTA KINABALU (Bernama) – The Sabah government will launch Key Performance Indicators (KPI) for all ministries in the state on December 6 and monitor their progress to ensure that service provided to the people is improved, said its Chief Minister Datuk Seri Mohd Shafie Apdal.
“The KPI assessment for each ministry will be constantly monitored and they will have to submit an annual report because we want each government policy to attain its targets,” he said.
Mohd Shafie said this was because providing the best service to the people was core to the state public service which would help create a civil, knowledgeable and prosperous society in Sabah.
“So from time to time, we want the civil service in this state to undergo a drastic transformation. If we are able to make changes, then I am confident we can improve our service to the people,” he told reporters after the launch of the Good Regulatory Practice (GRP) Seminar, Sabah region yesterday.
“We want every ministry to know what targets they have to achieve. What is important is that the people benefit from the services we provide.
“We set the KPI for the benefit of the public …because they are the ones who will assess us as a government and we do not want the people to lose confidence in the government,” Mohd Shafie said. Earlier, at the launching ceremony of the seminar, he said the state government welcomed the collaboration between the Malaysian Productivity Corporation (MPC) and the State Secretariat in implementing the GRP in the state.