I applied for the renewal of financial aid last July, following the announcement that all applications have been moved online.
I’m a strong supporter of a digital future; I believe that technology is the answer to efficiency.
So, it is much to my dismay that I have yet to receive news on my application.
As a husband and a father of two children, I depend on financial aid to make ends meet. I’d thought that shifting online would make the process smoother; instead, seven months ago, and I’m still waiting for the payment to come through.
I hope that the authorities could look into the matter. It’s a new system, and it takes time to ensure an efficient flow. However, I’m not alone in this dilemma; quite a number of us are in a sticky situation due to the sudden halt in financial assistance.