30.4 C
Brunei
Sunday, June 26, 2022
30.4 C
Brunei
Sunday, June 26, 2022
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    Disappointed with customer service at mobile phone shop

    I RECENTLY bought a mobile phone from a shop in the Gadong area.

    I was happy with the service during my purchase at the time.

    After a while the phone had a malfunction during the warranty period.

    The shop was kind enough to offer to send it for repairs to its supplier.

    This took a few months but the phone could not be repaired.

    The shop then offered to replace it with a different model to which I agreed.

    However, this took a few weeks with the shop postponing when I could claim the new phone.

    At the time I was about to leave the country and could not wait any longer.

    I asked for a full refund of my purchase.

    This was when the customer service turned sour.

    The shop was unwilling to refund me and insisted that I wait for the new phone.

    It took me a few hours at the shop talking to the salesperson and the manager until they finally conceded.

    I understand why they insisted for me to wait as it is a business and they want to retain sales.

    But they had already promised a replacement for a faulty unit they could not repair.

    And the fact that they kept postponing when I could claim it when I had told them I needed it by a set date along with how they treated me when I asked for a refund, just irked me.

    I hope this shop will fulfil the promises to other customers and not treat them like it did to me.

    – Disappointed Customer

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