Celebrating 25 years of sheer driving pleasure

QAF Auto, the sole importer and distributor of BMW vehicles in Brunei celebrated its Silver Jubilee anniversary on November 1.

General manager of QAF Auto Alisa Khoo said in an interview, “I want to take the time to sincerely say thank you to all our customers for your loyalty in both sales and service. Our customers are the backbone of our organisation. We continually strive to improve the overall experience of our customers through all touchpoints and throughout their journey as customers. It’s all about building a close relationship with all of our customers. And not forgetting all of our employees – who move this company forward on our path to success.”

QAF Auto’s business strategy is based on having a powerful brand image. The company believes in maintaining core values such as technology, performance, reliability, staff’s quality and productivity and most of all, customer satisfaction.

“We are focussing on exceeding customers’ expectations,” Khoo said, adding that the company is committed and dedicated to their customers, hence “we keep striving to give only the best. We have all the right people to materialise this commitment and dedication.”

Currently active in more than 150 countries, with almost 130,000 people in its employment, the BMW Group actively promotes long-term employee development by seeking out the right employees, making the most of their individual talents and developing their potential, thereby laying the groundwork for future success.

QAF Auto has recently renovated its showroom. With 14 display units and 31 service bays, the showroom covers 33,680 square feet and offers sales and aftersales services for both BMW and MINI vehicles.

“We are proud to offer a premium retail experience combined with signature design elements of both brands in order to deliver comfort and excitement across all customer touchpoints to enhance the premium experience,” said Khoo.

According to Marketing Manager of the BMW brand in Brunei Siti Salwa binti Haji Mustapa, a lot of exciting things have been planned for next year including the launch of new models and events, as part of enhancing customers’ experience and ownership journey.

General Manager of QAF Auto Sdn Bhd Alisa Khoo

Staff of QAF Auto Sdn Bhd in a group photo. PHOTOS: QAF AUTO SDN BHD
Sales Manager Vince Soon
Customer Service Manager Jun Philip Recto Yap
Head of Aftersales Leonard Yeo
Staff in a group photo during BMW M Weekend event July 23, 2021
Staff in a group photo during the BMW Roadshow at One Riverside

COMMUNITY WORK

Khoo said the company wanted to mark its anniversary with a donation to the community.
“We’ve been an integral part of the community since 1996 and for this 25th anniversary we wanted to support the community together with our customers. We chose the Brunei Council on Social Welfare (MKM) to support them in continuing doing their valuable noble work,” she said.

QAF Auto has been actively involved in doing charity drives, especially during Ramadhan.
Earlier this year, amid the COVID-19 outbreak in Brunei, the management and staff sent basic necessities to orphans and single mothers listed under underprivileged families, at the Community Development Department (JAPEM) as part of their annual ‘Joy of Giving’ charity drive.

These initiatives are meant to give back to the community while upholding the company’s commitment to corporate responsibility.

SALES

BMW is always ahead of the market when it comes to availability of the latest models.
The public and customers will definitely see a few more new models coming out next year, which will add more excitement to the BMW range.

QAF Auto assures all customers a peace of mind that every vehicle purchased from QAF Auto comes with three years BMW Roadside Assistance, which covers Sabah and Sarawak.
The knowledgeable and certified sales consultants are ready to help customers make plans that work for them and answer any questions they may have about buying a vehicle or trading in an old car with a new BMW.

This month is a great time to take advantage of the superb anniversary exclusives.

PARTS AND BMW ACCESSORIES

According to Senior Parts Executive of QAF Auto Pengiran Mohammad Ariffin bin Pengiran Abidin, “The Parts Department at QAF Auto maintains an extensive inventory of only BMW original parts and accessories. Our knowledgeable staff can answer any questions you may have, as well as order any part we don’t carry so you get exactly what you need. A wide selection of vehicle accessories is also available from BMW.”

He added, “I would also like to take the opportunity to wish happy 25th anniversary to all QAF Auto’s staff. Without our customers we are nothing!”

BMW SERVICE

The highly trained service staff will treat a vehicle with professionalism and respect. They know a car is important to the owner, and will get it back to the customer as good as new and in a timely manner with the excellent services on offer.

In conjunction with QAF Auto’s 25th anniversary, QAF Auto is introducing BMW Value Service where customers can enjoy attractive and all-inclusive prices on maintenance services exclusively for all vehicles five years and older.

COMMENTS FROM BMW STAFF

Khoo said, “The future belongs to those bold enough to discover the unknown. Happy 25th anniversary to QAF Auto, BMW Brunei.”

Head of Aftersales Leonard Yeoh commented, “I am new to QAF BMW. I have only been in Brunei for a month, though I have been with the BMW network since 2007, starting in a BMW dealer as a senior technician. Along the way, with technical and soft skill training provided by BMW group regional training, I was promoted to Head of Aftersales in 2010. I’m glad to be a part of QAF Auto, BMW Brunei. Our mission is to provide peace of mind aftersales service to all of our customers – BMW, MINI and Motorrad.”

Sales Manager Vince Soon said, “Happy 25th anniversary QAF Auto. I’m so glad to have witnessed a lot of success stories in the company since I joined more than a decade ago. I will continue to contribute to the better of the company and aim to be the best on the market.”

Meanwhile, Customer Service Manager Jun Philip Recto Yap, who joined as a customer service advisor in 2015, shared, “I am grateful and honoured to be given a chance to be part of QAF Auto. I am able to grow personally and career-wise together with my colleagues.

Even in difficult times, QAF Auto remains strong and compassionate towards its employees and valuable customers. I wish QAF Auto more success in the years ahead. Happy 25th anniversary!”

Siti Salwa, who joined the group in 2011, said, “Having worked for the brand for more than a decade has been exceptional. The work environment of BMW is always very fast-paced. Just like BMW cars. I’m so glad to have been given the opportunity to work here, to grow and evolve with the brand. To many more years of sheer driving pleasure in Brunei.”

Admin Executive Siti Nadzirah binti Haji Johari, who has been serving the company since 2015, highlighted, “Success requires hard work and teamwork. It was a great achievement to someone working on the customer service team. Thank you for the 25 years of happiness, happy anniversary QAF Auto!”

Body and Paint Manager Ishak bin Haji Abang, who has been serving the company since the opening in 1996, shared, “I was one of the pioneering staff of QAF Auto and I am happy to still be here after 25 years. The company has gotten better in many ways than it was 10 years ago and I will continue to strive to achieve success with the company by giving the best to our customers. Happy 25th anniversary QAF Auto and thanks to all our customers for their support.”

Customer Service Adviser Puvan, who has been with the company since April 2014, commented, “Throughout my eight-year career with QAF Auto, I have faced many challenges. However with hard work, dedication and discipline, I managed to overcome them and benefitted from the experience. I hope and pray for the further success of the company in the years to come. Happy 25th anniversary QAF Auto.”

Technical Trainer cum Technical Support Wong Jau Liaun said, “Happy anniversary, BMW Brunei.”