23.8 C
Brunei
Friday, September 30, 2022
23.8 C
Brunei
Friday, September 30, 2022
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    Call for fixed point of contact in dental care

    I have been working in the country for over 25 years. Throughout the period, I have seen a lot of improvements made to healthcare. It came to fruition during the height of the COVID-19 pandemic. Compared to my home country, the local authorities took decisive actions to stem its tide. As a result, the populace was spared from the level of devastation seen elsewhere.

    However, what my wife recently encountered seemed quite at odds with my own experience.

    A month ago, she went to the dental clinic to get a new denture done. The specialist told her it would be ready for pick-up in a few days. But after two weeks of waiting for a phone call, she decided to contact the clinic. To her surprise, her denture mould had gone missing.

    She was then referred to a new specialist, who told her that she would be contacted soon and be given an appointment to make a new mould. After another two weeks passed with no follow-ups, she went to the clinic to inquire. Instead of attending to her needs, they asked if she would like a dental cleaning.

    I believe individually, these specialists are professional and competent. However, perhaps the real issue here is the lack of a fixed point of contact. I hope the authorities could look into the matter.

    Long-Time Resident

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