Now that the international borders have re-opened, the public has been heading overseas in droves for a much-needed respite from the past two years of anxiety and fear. As a result, the airport has been seeing an upsurge in traffic.
The populace has been primed for digitalisation during the height of pandemic. Thus, most travellers now opt for online check-in to minimise physical contact with others.
However, at present, the counters serve passengers regardless of their check-in status.
This has led to long lines of travellers enduring an even longer waiting time. Those who have already checked in online should be given a dedicated counter for baggage drop-off to encourage more travellers to follow suit in the future.