23.3 C
Brunei
Thursday, December 8, 2022
23.3 C
Brunei
Thursday, December 8, 2022
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    Businesses should be more welcoming to customers

    I would like to call on local businesses to put customers first, as it is frustrating to be on the receiving end of poor service.

    I recently bought a pair of glasses from a shop and was told that it would be ready for pick-up two to three days later. However, on the collection day, I found out that the glasses came with the wrong prescription. Worse still, the shopkeeper tried to convince me that they were up to spec. After some ping-ponging, she finally agreed to have them redone.

    The following day, I was told to collect the item from a different branch located at a shopping complex in Gadong. After failing to find the store, I contacted the shopkeeper from the day before only to learn that the shop was under a different name.

    I tried to lodge a complaint to the management via email, but even that was a near-impossible task.

    The authorities have been promoting the “buy local” initiative for years. But with customer service such as the one I encountered recently, it is hard to justify supporting local businesses when those abroad would have been more welcoming to paying customers.

    Blind With Rage

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