BSM celebrates ‘service champions’

Izah Azahari

Brunei Shell Marketing Company Sdn Bhd (BSM) yesterday held a Service Champions day at Tarindak D’Seni in a show of appreciation to forecourt crew, as well as to present awards to the best performing petrol stations and long service awards to forecourt crew who have been in service for 20 and 25 years.

Acting Permanent Secretary at the Ministry of Energy Pengiran Haji Jamra Weira bin Pengiran Haji Petra was the guest of honour.

BSM Managing Director Muhammad Norshafiee bin Dato Paduka Haji Abdul Jalil also attended.

Muhammad Norshafiee acknowledged that forecourt crew is responsible for serving customers at petrol stations and at the same time ensuring all safety procedures are adhered to.

The responsibilities borne by them are quite challenging and require the support of their management to continue to be motivated in carrying out their duties and to maintain the reputation of petrol stations in the country and BSM’s.

Deputy Permanent Secretary at the Ministry of Energy Pengiran Haji Jamra Weira bin Pengiran Haji Petra presents a certificate of appreciation to a service champion, as BSM Managing Director Muhammad Norshafiee bin Dato Paduka Haji Abdul Jalil looks on. PHOTO: IZAH AZAHARI

Meanwhile, Pengiran Haji Jamra Weira lauded the name change to service champions, noting that it would increase their pride and confidence.

As of March 31, 2021, 378 out of 487 service champions were made up of locals.

While being a good achievement, the figure needs to be improved further to ensure locals are given priority in terms of employment opportunities, and to reduce unemployment figures in the country, he said.

He also highlighted the successful recording of 123 days without incidences of nozzle pull outs (as of March 31) at petrol stations in the country, with the last occurrence reported on November 26, 2020.

He said the Ministry of Energy through the Petroleum Authority of Brunei Darussalam will always provide support to petrol stations in improving the level of compliance with safety regulations by engaging in continuous monitoring of petrol stations.

In conjunction with ‘Service Champion Day’ and to honour the forecourt crew’s roles as frontliners at petrol stations, they were officially named ‘Service Champions’.

BSM hopes that this will further improve the performance and enthusiasm of the Service Champions in continuing to serve the nation.

Two videos were screened, depicting the daily work patterns of a service champion, and shared experiences in handling challenges at the retail station.

The event’s highlight was the presentation of Retail Awards for the best petrol stations in 2019 and 2020, best LPG service awards in 2020 and certificate of appreciation to Service Champions who have served for 20 and 25 years.

The Service Champions also made pledges to always adhere to the basic service steps at petrol stations.