In line with its vision of becoming a benchmark institution, Bank Islam Brunei Darussalam (BIBD) has successfully maintained its ISO 9001:2015 certification for 2020. This certification was confirmed after the completion of BIBD’s second year surveillance audit, completed in November.
In December 2019, BIBD expanded its ISO 9001:2015 certification for Provision of Retail Customer Onboarding, Financing (Personal & Home), Payments (Payroll & Bulk Payments) and Card Services. This expansion makes BIBD the only bank in Brunei Darussalam to be awarded this certification consistently across all its branches.
BIBD Managing Director and CEO Mubashar Khokhar said, “Alhamdulillah, maintaining our ISO certification is a testament to BIBD’s commitment to providing an unparalleled customer experience, even in the face of this unprecedented COVID-19 crisis. This ISO certification reflects BIBD’s standing as a local institution that can stand toe to toe against global benchmarks. At the same time, as a bank that is ‘Bruneian at Heart’, our greatest pride is to be able to offer high quality and efficient services to benefit of the Bruneian financial ecosystem. All these efforts complement our drive to achieve our mission in becoming the best Islamic bank in Asia Pacific.”
BIBD Chief Operating Officer Haji Minorhadi bin Haji Mirhassan who lead the bank’s certification initiative said, “Alhamdulillah, this achievement is the result of the strong spirit of teamwork and collaboration within the bank. Being able to maintain our certification portrays BIBD’s strong commitment in pursuing continuous improvements and increasing efficiency and productivity, while embodying our values of Integrity, Customer Focus, Unity
The ISO 9001:2015 certification is a globally recognised standard, regularly checked by an independent certification body and is used by organisations to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements and to demonstrate continuous improvements in efficiency and productivity.
Despite the global pandemic and a challenging economic environment, BIBD also maintained its A- rating by S&P Global and was named Bank of the Year 2020 by The Banker. BIBD was also named Global Finance’s Best Islamic Bank in Brunei and Safest Bank in Brunei, Global Finance and Banking Review’s Best CSR Bank and Best SME Bank as well as Best Retail Bank in Brunei by The Asian Banker for the eighth consecutive year.